Return | Exchange
No matter the reason, Red Rosehip™ is here to help with our 60-day return policy for easy returns and free exchanges.
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back the item(s) within 60 days of the date you received the package for a refund of the purchase price, minus the shipping and handling and Return Label fees.
For an exchange, simply use our return/exchange app at Red Rosehip™ within 60 days of receipt to return your item for a free replacement of the same item in a different size or any same-priced item. If your request for an exchange results in any additional merchandise costs, and you paid by credit card, your credit card will be charged for those additional costs. If you choose a cheaper item, the price difference will be refunded.
We will always check each product for any damages or problems, but in case of any discrepancies or factory defects, items may be returned for a prompt refund as long as the merchandise is in new and unused condition.
To process a credit, the customer must contact us and a Return Merchandise Authorization (RMA) number will be provided. This RMA number must be included in the package with the returned items to expedite and complete the process.
All items must be returned with their original boxes, tags, manuals, certificates of authenticity, and warranty cards. Any items returned without original documentation will be rejected. Watches, jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.
Apparel show any sign of usage or damaged, altered, has any stain or filthy will not be accepted for return.
Once the returned item is received the full credit will be issued promptly to the customer. Charges for shipping and handling are not refundable unless the return is a result of our error.
Customers are responsible for the shipping costs of the returned items. Red Rosehip™ is not liable for items that are lost or damaged, so it is highly recommended that customers insure their package.